No. Callin is not therapy, counselling, psychology or psychiatry. It provides non-clinical emotional support with trained human listeners. Callin does not diagnose conditions, prescribe treatment or replace clinical care.

That is exactly the space Callin is for. You do not need a diagnosis, a crisis or a formal mental-health condition to deserve support. Sometimes you simply need a private place to think aloud and be heard.

Adults aged 18+ who want confidential, non-clinical human support. This includes university students, young professionals and anyone navigating loneliness, stress, relationships, family pressure, career uncertainty, heartbreak, burnout or life changes.

Yes. Callin India support is available online to eligible adults across India, subject to availability and operational capacity. Sessions take place on Google Meet.

Eligible new clients can begin with a free introductory conversation used for fit, needs and listener matching. Ongoing 60-minute support sessions take place privately on Google Meet with a dedicated listener wherever possible.

No. Voice and video support sessions take place on Google Meet. WhatsApp is a separate chat support product with its own pricing and is not used for scheduled voice or video calls.

Wherever possible, yes. Human Continuity™ means you are matched with a dedicated listener so conversations can build on shared context. You do not have to restart your story from the beginning each time.

Listeners are selected and trained to provide safe, respectful, non-judgemental, non-clinical support. Training covers active listening, boundaries, safeguarding and appropriate signposting. They are not therapists, counsellors or clinicians.

You may share preferences around listener gender during matching. Callin will take preferences into account where availability allows.

You may request a preferred language. Callin will match you where availability allows. Do not assume a language is available until matching confirms it.

Conversations are treated privately and confidentially within applicable privacy, safeguarding and legal obligations. Callin does not record conversations as a standard practice for support sessions.

No. Your employer does not receive the content of what you discuss with your Callin listener. The substance of your private conversations remains between you and Callin within applicable safeguarding and legal limits.

If you access Callin through a workplace, corporate wellbeing arrangement or benefits provider, only the minimum necessary administrative, eligibility, billing or utilisation information may be handled according to the applicable arrangement and privacy policy. Conversation content is not shared.

No. Using Callin is your private choice. Many people seek support precisely because some things are difficult to discuss at home. Callin respects that need for a confidential space.

Yes. People of every religion and people who are non-religious are welcome. You do not have to edit your beliefs or background to be here.

Yes. Callin welcomes people of every gender identity and sexual orientation. You should not expect judgement for who you are or who you love.

Yes. Family expectations, responsibility, distance from home and the weight of being the reliable one are common reasons people reach out. Callin respects family and community while offering a private space outside those relationships when you need one.

Yes. Relationship difficulties, heartbreak, friendships under strain and marriage-related pressure are all appropriate topics for non-clinical support.

Yes. Students use Callin for loneliness, academic stress, friendship and relationship difficulties, homesickness and uncertainty about the future. A separate Student Academic Accountability service is also available for structure and study follow-through.

Yes. Young professionals use Callin for workplace stress, burnout, relocation loneliness, career uncertainty and the human side of early career life. Separate career coaching is available when the primary need is professional direction.

Yes. Career coaching is a separate service for career uncertainty, job search strategy, CV and LinkedIn direction, transitions and professional decision-making.

Yes. Student Academic Accountability is a separate coaching service for procrastination, planning, deadlines, study habits and weekly follow-through.

A free introductory conversation is available for eligible new clients. A 60-minute support session is ₹1,000. Memberships are ₹3,000 for 3 sessions and ₹5,000 for 5 sessions. One-Day WhatsApp Chat Support is ₹200. 7-Day Chat Support is ₹750.

Callin has adapted pricing for the Indian market so support is realistically accessible where people live. This is the same Callin service with India-adapted pricing, not an inferior version.

Three 60-minute Google Meet sessions with the same dedicated listener, plus brief midweek check-ins. Midweek check-ins are not unlimited chat access.

Five 60-minute Google Meet sessions with the same dedicated listener, plus brief midweek check-ins. Midweek check-ins are not unlimited chat access.

No. WhatsApp chat support is a separate product. Membership covers scheduled sessions and brief midweek check-ins, not full chat support packages.

One-Day Chat Support (₹200) provides access to Callin’s dedicated India WhatsApp Business line for that period. Messages are responded to during designated support hours. It is not an emergency or crisis service and is not unlimited access to a person.

7-Day Chat Support (₹750) provides a week of structured chat support on Callin’s dedicated India WhatsApp Business line, with responses during designated support hours. It can be renewed when you choose.

Yes. Chat support can be renewed whenever you choose.

If the match does not feel right, raise it with Callin. The introductory conversation and matching process exist partly to improve fit. Callin can explore alternatives where operationally possible.

If your needs appear to require clinical or specialist support, Callin can encourage appropriate professional care rather than pretending to provide something outside its scope. Callin does not replace psychologists, therapists or psychiatrists.

You can talk openly about difficult feelings, including thoughts that life feels too hard. Callin is not a crisis prevention service. If there is immediate intention, a plan, or possible immediate danger, Callin follows safeguarding procedures and directs people toward appropriate crisis or emergency support.

Callin is not an emergency service. If you or someone else is in immediate danger, contact local emergency services or appropriate crisis support in India right away. Do not wait for a scheduled Callin conversation in an emergency.