Callin Privacy Policy - Non-Clinical Mental Health Support

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Last updated: June 2026

Callin (call-in.org), operating name of Callin Support, is a non-clinical, online-only peer emotional support platform. We connect individuals for mutual, voluntary peer conversations. We are not a medical or therapeutic service and do not provide clinical advice, diagnosis, or treatment.

Information We Collect

We collect minimal personal information necessary to provide our service:

Email address (for account creation and communications)
Username and basic profile information you choose to provide
Optional self-reported demographic or preference data
Usage data and conversation metadata (anonymous where possible)

Data Storage and Security

User email data is stored securely via HubSpot CRM with industry-standard encryption. All data is protected using secure protocols and regular security audits. We do not sell user data to third parties.

How We Use Your Information

We use your information to:

Create and manage your account
Facilitate peer support connections
Send important service updates
Improve platform functionality and user experience

GDPR Notice for UK & EU Visitors

Under the UK GDPR and EU GDPR, you have the following rights:

Right to access your personal data
Right to rectification
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent at any time

To exercise these rights, please contact us at pr*****@*****in.org. We respond to all verified requests within 30 days.

International Transfers

Your data may be processed in the United States. We ensure appropriate safeguards are in place for any international transfers.

This Privacy Policy is subject to change. Continued use of Callin constitutes acceptance of updates.